Understand the decision
Read the relevant letters and emails, identify who decided what, and explain it in plain English.
Free • Kent & Medway • Parent advocacy
Practical advocacy when SEND, school or NHS systems get stuck.
We help parents and carers understand what has happened, organise the evidence, identify the right route and communicate clearly when a child or young person's needs are getting lost in complicated systems.
No diagnosis required to ask for help. No EHCP required. You do not need to wait until the situation becomes a formal complaint.
How we work
Start with the problem.
Find the route.
01UnderstandWhat was actually decided?
02EvidenceWhat supports the point?
03ActionWhat should happen next?
Plain EnglishEvidence-ledNo false promises
Kent & MedwayOur initial service area.
FreeNo charge to families for advocacy support.
PracticalReview • evidence • letters • escalation.
IndependentNot the service making the decision.
Does this sound familiar?
You know something isn't working. You just don't know which door to knock on.
These are the kinds of situations In Your Corner is designed to help parents untangle.
Your child's autism or ADHD assessment pathway has stalled or been delayed.
A request has been refused, deprioritised or answered without addressing the evidence.
School attendance has collapsed or your child is on a reduced timetable.
You are worried an EHCP, review or provision does not reflect what your child actually needs.
You have been told to provide evidence but do not know what is relevant.
You received a long NHS, school or council response and still cannot find the actual answer.
You need to complain or escalate but want the case to stay factual and focused.
You need someone to help organise the chronology, documents, questions and next action.
What we actually do
Practical advocacy — not just information.
Find the evidence gap
Work out what evidence already supports the case and what additional professional evidence may actually matter.
Build the chronology
Turn scattered events and correspondence into a clear sequence so the issue can be followed properly.
Draft focused correspondence
Prepare questions, requests, reviews or complaints that address the decision instead of simply expressing frustration.
Communicate where authorised
Where appropriate and properly authorised, communicate directly with relevant services about the agreed issue.
Track what happens next
Keep sight of deadlines, unanswered questions, responses and the next appropriate escalation route.
Proof in practice
CASE STUDY 001When “wait” wasn't the end of the conversation.
A neurodevelopmental assessment prioritisation request was initially declined. We identified the review route, helped gather targeted professional evidence, and the clinical team later agreed the case met its criteria for an expedited appointment.
What changed? Not the family's story — the evidence available to the decision-maker.
Read the full case study →Our approach
Accountability, not confrontation.
We do not assume every refusal is wrong. We do not manufacture arguments or encourage parents to attack professionals.
Sometimes a decision is reasonable. Sometimes important evidence has been missed. Sometimes the wrong organisation is being challenged. Good advocacy is working out the difference.
Our job is to identify the issue, understand the process, gather the evidence and ask the service to answer the actual question.
See how a case works →Support areas
Choose the problem that looks closest to yours.
Who can ask?Parents and carers in Kent & Medway. No diagnosis or EHCP is required just to make an enquiry.
How quickly?We aim to acknowledge new enquiries within 2 working days.
CapacityWe deliberately limit active cases. An enquiry does not automatically mean we can accept the case.
Deadlines remain important.
You remain responsible for statutory, complaint, appeal and court deadlines unless In Your Corner has expressly confirmed in writing that we have agreed to take responsibility for a specific action.
Start here
You don't need to have everything organised.
Tell us what happened, what outcome you are trying to achieve, which organisation is involved and whether there is a deadline.